Refund Policy

Last Modified: 21 July 2024

As a sender you have the right to cancel a transaction with us after being submitted.

Submitted means that the beneficiary received the money sent either through cash pick-up, home delivery, or bank account deposit.

We will consider your written request for a refund (submitted by email, or by mail using the contact information below If you provide the Sender’s full name, address, and phone number, together with the Transaction identification number, Transaction Amount, and the reason for your refund request.

Any refunds will be credited back to in U.S. dollars value received for the remittance. No adjustment will be made for any currency fluctuations which may have occurred in the meanwhile.

If we do provide you a refund, we will only refund the Transaction Amount if the Transaction was not paid out to the Recipient (in which case we will also cancel your pending Transaction); otherwise, we will only refund the Transaction Fee.

As a Sender located in the State of Washington, you are entitled to a refund of all money received for transmittal within ten days of receipt of a written request for a refund unless any of the following occurs:

1. The money have been transmitted and delivered to the recipient prior to receipt of the written request for a refund;
2. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to receipt of a written request for a refund;
3. Awashdirect or its authorized delegate has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting the money as requested by the customer or refunding the money as requested by the customer; or
4. Awasdhdirect is otherwise barred by law from making a refund.

* Most state regulatory agency websites listed below include online complaint forms. Consumers are directed to utilize these forms if available as many can be conveniently submitted electronically through the agency’s website.

AWASHDIRECT LLC DBA OROMIYA EXPRESS SERVICES NMLS ID 1748830

Florida customers:

Regulatory agency: Florida Office of Financial Regulation

• Online: http://www.flofr.com/
• Phone: 850-487-9687
• Fax: 850-410-9548
• By mail:
  Florida Office of Financial Regulation
  Attention: Consumer Assistance Group
  200 E. Gaines Street 200
  Tallahassee, FL 32399-0371

License type: Money transmitter part II

Iowa customers:

Regulatory agency: Iowa Division of Banking

• Online: http://www.idob.state.ia.us
• Phone: 515-281-4014
• Fax: 515-281-4862

By mail:
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309

License type: Money services

Minnesota customers:

Regulatory agency: Minnesota Department of Commerce

• Online: http://www.mn.gov/commerce
• Phone: 651-539-1600
• Email: consumer.protection@state.mn.us

License type: Money transmitter.

Nebraska customers:

Regulatory agency: Nebraska Department of Banking & Finance

• Online: http://www.ndbf.ne.gov
• Phone: 402-471-2171

By mail:
Nebraska Department of Banking & Finance Financial Institutions – Complaints
P.O. Box 95006
Lincoln, Nebraska 68509-5006

License type: Money transmitter

Oregon customers:

Regulatory agency: Oregon Division of Financial Regulation

• Online: http://www.cbs.state.or.us/dfcs
• Phone: 866-814-9710 (OR only) 888-877-4894
• Fax: 503-378-4351
• Email: DFR.FinancialServicesHelp@oregon.gov

By mail:
Department of Consumer and Business Services
PO Box 14480
Salem, OR 97309-0405

License type: Money transmitter

South Dakota customers:

Regulatory agency: South Dakota Division of Banking

• Online: http://www.dlr.sd.gov/banking
• Phone: 605-773-3421
• Fax: 866-326-7504

By mail:
SD Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501

License type: Money transmitter

Washington customers:

Regulatory agency: Washington Department of Financial Institutions

• Online: http://www.dfi.wa.gov
• Phone: 877-746-4334
• Fax: 360-596-3868

By mail:
Department of Financial Institutions Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200

License type: Money transmitter